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23 May 2013

Salesforce CS10 instance disrupted

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On May 21st, 2013 at 10:08 UTC customers on the CS10 instance experienced an inability to access or use the Salesforce application.

According the salesforce.com Technology Team:

The problem was isolated to a fault within our third party database application.

Date

Service

Duration

Critical Data Lost

2013-05-21 Salesforce 40 minutes no

 

20 May 2013

Rackspace Cloud Sites, 14 hours of Issues

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On May, 18, 2013, an intermittent latency issue affecting the  Rackspace Cloud Sites DFW1.WC2 PHP53-22 Cluster for 2,4 hours. The next day, on May 19, 2013,  rackspace repport another issue in the same datacenter for 12 hours. .

Date

Service

Duration

Critical Data Lost

2013-05-19 Rackspace 12 hours no
2013-05-18 Rackspace 2,4 hours no

 

20 May 2013

Azure North Europe compute issue

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On May, 15, 2013 the North Europe sub-region compute service of Windows Azure was down. This issue affect availability of Virtual Machines (IaaS)  in the sub-region.

Microsoft did not give any information except:

The repair steps have been successfully executed and validated.

Date

Service

Duration

Critical Data Lost

2013-05-15 Windows Azure 1.12 hour no

 

14 May 2013

Storage fault at Salesforce

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On May 12, 2013, from 11:00 UTC to 12:47 UTC the NA11 instance of Salesforce.com was disrupted. According the salesforce.com Technology Team:

an unexpected fault within the storage tier. The root cause of the fault is, at this time, still under investigation.

Date

Service

Duration

Critical Data Lost

2013-05-12 Salesforce 1.95 hour no

 

10 May 2013

Gmail 502

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On May, 8 2013, a small subset of  users residing in India and the Middle-East region was unable to access Gmail.

The nature of this issue was sporadic, users were experiencing 502 errors when accessing Gmail. The issue has started at 00:30:00 PDT and was confirmed as resolved at 01:15:00 PDT.

A 502 error was previously reported last week.

Date

Service

Duration

Critical Data Lost

2013-05-08 Google Apps 45 minutes no

 

10 May 2013

Salesforce CS9 disruption

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This May, 04, 2013 the Salesforce;com CS9 instance was disrupted from 10h48 UTC to 11:57 UTC.

According the salesforce.com Technology Team

The problem was caused by a connectivity issue within the CS9 database tier. This issue subsequently caused the database to fault and become unresponsive. The connectivity issue was resolved, the database was brought back online and normal Salesforce services were restored.

Date

Service

Duration

Critical Data Lost

2013-05-04 Salesforce 1,1 hour no

 

6 May 2013

Bad Gateway for Gmail

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Last May, 02, 2013 Gmail users were experiencing 502 errors and latency when accessing email.

This 40 minutes of service disruption has not been explained in detail by Google engineers.

Date

Service

Duration

Critical Data Lost

2013-05-02 Google Apps 40 minutes no

 

25 Apr 2013

Worldwide Azure Access Control 2.0 issue

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windows-azureThis April 23, 2013 from 4:40 PM UTC to 8:22 PM UTC worldwide Windows Azure Customers experienced a issue on the Access Control 2.0. This service is critical for customer that use it to authenticating and authorizing their users to gain access to their web applications and services hosted in Azure.

Microsft Azure team did not release any information about the cause of this issue and its restoration.  It is the 3rd time this year that we notice an issue on this service..

Date

Service

Duration

Critical Data Lost

2013-04-23 Windows Azure 4 hours no

 

 

23 Apr 2013

Salesforce.com EU0 search issue

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This April 22, 2013 at 09:05 UTC the EU0 instance of salesforce.com users were unable to search for newly created or updated records.

According the salesforce.com Technology Team :

The problem was caused by resource contention on the EU0 Search tier. In response to the resource contention, a subset of Search queries were automatically routed to a secondary Search method which does not perform as well as the primary Search method. The resource contention was cleared and normal Search performance was restored.

Date

Service

Duration

Critical Data Lost

2013-04-22 Salesforce 30 minutes no

 

19 Apr 2013

Difficult week for Azure SQL Database Service

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On April 13, from 8:02 PM UTC to 10:41 PM UTC the Azure SQL Database in the West US sub-region experiencing intermittent failures with Create\Delete\Alter database operations.

This April 16, from 10:08 PM UTC to April,17 9:30 AM UTC the SQL Azure Windows SQL Database East Asia sub region has suffered a software bug which resulted in delete server operation failures.

No detailed explanation was given by Microsoft on the issues.

Date

Service

Duration

Critical Data Lost

2013-04-13 Windows Azure 3 hours no
2013-04-16 Windows Azure 11,5 hours no