16 Jun 2012

Electric faillure at Amazon EC2/EBS (N. Virginia)

Posted by iwgcr

Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides resizable compute capacity in the cloud. As shown on Amazon Dashboard, the Amazon EC2 service was unavailable in US-East region. Customers were affected by the outage between 8:50 PM and 2:50 AM on juin 14th, 2012.

Here is the message from the Amazon team:

At approximately 8:44PM PDT, there was a cable fault in the high voltage Utility power distribution system. Two Utility substations that feed the impacted Availability Zone went offline, causing the entire Availability Zone to fail over to generator power. All EC2 instances and EBS volumes successfully transferred to back-up generator power. At 8:53PM PDT, one of the generators overheated and powered off because of a defective cooling fan. At this point, the EC2 instances and EBS volumes supported by this generator failed over to their secondary back-up power (which is provided by a completely separate power distribution circuit complete with additional generator capacity). Unfortunately, one of the breakers on this particular back-up power distribution circuit was incorrectly configured to open at too low a power threshold and opened when the load transferred to this circuit. After this circuit breaker opened at 8:57PM PDT, the affected instances and volumes were left without primary, back-up, or secondary back-up power. Those customers with affected instances or volumes that were running in multi-Availability Zone configurations avoided meaningful disruption to their applications; however, those affected who were only running in this Availability Zone, had to wait until the power was restored to be fully functional.

Date

Service

Duration

Critical Data Lost

2012-06-14 Amazon 2 hours No

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