IWGCR http://iwgcr.org International Working Group on Cloud Computing Resiliency Tue, 14 May 2013 14:10:55 +0000 en-US hourly 1 http://wordpress.org/?v=3.5.1 Storage fault at Salesforce http://iwgcr.org/storage-fault-at-salesforce/ http://iwgcr.org/storage-fault-at-salesforce/#comments Tue, 14 May 2013 14:10:55 +0000 iwgcr http://iwgcr.org/?p=1306 On May 12, 2013, from 11:00 UTC to 12:47 UTC the NA11 instance of Salesforce.com was disrupted. According the salesforce.com Technology Team: an unexpected fault within the storage tier. The root cause of the fault is, at this time, still under investigation. Date Service Duration Critical Data Lost 2013-05-12 Salesforce 1.95 hour no  

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]]> On May 12, 2013, from 11:00 UTC to 12:47 UTC the NA11 instance of Salesforce.com was disrupted. According the salesforce.com Technology Team:

an unexpected fault within the storage tier. The root cause of the fault is, at this time, still under investigation.

Date

Service

Duration

Critical Data Lost
2013-05-12 Salesforce 1.95 hour no

 

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]]> http://iwgcr.org/storage-fault-at-salesforce/feed/ 0 Gmail 502 http://iwgcr.org/gmail-502/ http://iwgcr.org/gmail-502/#comments Fri, 10 May 2013 15:21:29 +0000 iwgcr http://iwgcr.org/?p=1302 On May, 8 2013, a small subset of  users residing in India and the Middle-East region was unable to access Gmail. The nature of this issue was sporadic, users were experiencing 502 errors when accessing Gmail. The issue has started at 00:30:00 PDT and was confirmed as resolved at 01:15:00 PDT. A 502 error was previously [...]

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]]> On May, 8 2013, a small subset of  users residing in India and the Middle-East region was unable to access Gmail.

The nature of this issue was sporadic, users were experiencing 502 errors when accessing Gmail. The issue has started at 00:30:00 PDT and was confirmed as resolved at 01:15:00 PDT.

A 502 error was previously reported last week.

Date

Service

Duration

Critical Data Lost
2013-05-08 Google Apps 45 minutes no

 

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]]> http://iwgcr.org/gmail-502/feed/ 0 Salesforce CS9 disruption http://iwgcr.org/salesforce-cs9-disruption/ http://iwgcr.org/salesforce-cs9-disruption/#comments Fri, 10 May 2013 15:13:17 +0000 iwgcr http://iwgcr.org/?p=1300 This May, 04, 2013 the Salesforce;com CS9 instance was disrupted from 10h48 UTC to 11:57 UTC. According the salesforce.com Technology Team The problem was caused by a connectivity issue within the CS9 database tier. This issue subsequently caused the database to fault and become unresponsive. The connectivity issue was resolved, the database was brought back online and [...]

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]]> This May, 04, 2013 the Salesforce;com CS9 instance was disrupted from 10h48 UTC to 11:57 UTC.

According the salesforce.com Technology Team

The problem was caused by a connectivity issue within the CS9 database tier. This issue subsequently caused the database to fault and become unresponsive. The connectivity issue was resolved, the database was brought back online and normal Salesforce services were restored.

Date

Service

Duration

Critical Data Lost
2013-05-04 Salesforce 1,1 hour no

 

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]]> http://iwgcr.org/salesforce-cs9-disruption/feed/ 0 Bad Gateway for Gmail http://iwgcr.org/bad-gateway-for-%ef%bb%bf%ef%bb%bfgmail/ http://iwgcr.org/bad-gateway-for-%ef%bb%bf%ef%bb%bfgmail/#comments Mon, 06 May 2013 14:14:34 +0000 iwgcr http://iwgcr.org/?p=1297 Last May, 02, 2013 Gmail users were experiencing 502 errors and latency when accessing email. This 40 minutes of service disruption has not been explained in detail by Google engineers. Date Service Duration Critical Data Lost 2013-05-02 Google Apps 40 minutes no  

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]]> Last May, 02, 2013 Gmail users were experiencing 502 errors and latency when accessing email.

This 40 minutes of service disruption has not been explained in detail by Google engineers.

Date

Service

Duration

Critical Data Lost
2013-05-02 Google Apps 40 minutes no

 

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]]> http://iwgcr.org/bad-gateway-for-%ef%bb%bf%ef%bb%bfgmail/feed/ 0 Worldwide Azure Access Control 2.0 issue http://iwgcr.org/worldwide-azure-access-control-2-0-issue/ http://iwgcr.org/worldwide-azure-access-control-2-0-issue/#comments Thu, 25 Apr 2013 10:51:08 +0000 iwgcr http://iwgcr.org/?p=1291 This April 23, 2013 from 4:40 PM UTC to 8:22 PM UTC worldwide Windows Azure Customers experienced a issue on the Access Control 2.0. This service is critical for customer that use it to authenticating and authorizing their users to gain access to their web applications and services hosted in Azure. Microsft Azure team did [...]

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]]> windows-azureThis April 23, 2013 from 4:40 PM UTC to 8:22 PM UTC worldwide Windows Azure Customers experienced a issue on the Access Control 2.0. This service is critical for customer that use it to authenticating and authorizing their users to gain access to their web applications and services hosted in Azure.

Microsft Azure team did not release any information about the cause of this issue and its restoration.  It is the 3rd time this year that we notice an issue on this service..

Date

Service

Duration

Critical Data Lost
2013-04-23 Windows Azure 4 hours no

 

 

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]]> http://iwgcr.org/worldwide-azure-access-control-2-0-issue/feed/ 0 Salesforce.com EU0 search issue http://iwgcr.org/salesforce-com-eu0-search-issue/ http://iwgcr.org/salesforce-com-eu0-search-issue/#comments Tue, 23 Apr 2013 07:06:54 +0000 iwgcr http://iwgcr.org/?p=1288 This April 22, 2013 at 09:05 UTC the EU0 instance of salesforce.com users were unable to search for newly created or updated records. According the salesforce.com Technology Team : The problem was caused by resource contention on the EU0 Search tier. In response to the resource contention, a subset of Search queries were automatically routed to a [...]

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]]> This April 22, 2013 at 09:05 UTC the EU0 instance of salesforce.com users were unable to search for newly created or updated records.

According the salesforce.com Technology Team :

The problem was caused by resource contention on the EU0 Search tier. In response to the resource contention, a subset of Search queries were automatically routed to a secondary Search method which does not perform as well as the primary Search method. The resource contention was cleared and normal Search performance was restored.

Date

Service

Duration

Critical Data Lost
2013-04-22 Salesforce 30 minutes no

 

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]]> http://iwgcr.org/salesforce-com-eu0-search-issue/feed/ 0 Difficult week for Azure SQL Database Service http://iwgcr.org/difficult-week-for-azure-sql-database%ef%bb%bf%ef%bb%bf-service/ http://iwgcr.org/difficult-week-for-azure-sql-database%ef%bb%bf%ef%bb%bf-service/#comments Fri, 19 Apr 2013 12:15:40 +0000 iwgcr http://iwgcr.org/?p=1286 On April 13, from 8:02 PM UTC to 10:41 PM UTC the Azure SQL Database in the West US sub-region experiencing intermittent failures with Create\Delete\Alter database operations. This April 16, from 10:08 PM UTC to April,17 9:30 AM UTC the SQL Azure Windows SQL Database East Asia sub region has suffered a software bug which resulted in delete server [...]

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]]> On April 13, from 8:02 PM UTC to 10:41 PM UTC the Azure SQL Database in the West US sub-region experiencing intermittent failures with Create\Delete\Alter database operations.

This April 16, from 10:08 PM UTC to April,17 9:30 AM UTC the SQL Azure Windows SQL Database East Asia sub region has suffered a software bug which resulted in delete server operation failures.

No detailed explanation was given by Microsoft on the issues.

Date

Service

Duration

Critical Data Lost
2013-04-13 Windows Azure 3 hours no
2013-04-16 Windows Azure 11,5 hours no

 

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]]> http://iwgcr.org/difficult-week-for-azure-sql-database%ef%bb%bf%ef%bb%bf-service/feed/ 0 Google Mail, Groups, Drive, Documents, Spreadsheets, Presentations and API down http://iwgcr.org/google-mail-groups-drive-documents-spreadsheets-presentations-and-api-down/ http://iwgcr.org/google-mail-groups-drive-documents-spreadsheets-presentations-and-api-down/#comments Wed, 17 Apr 2013 15:51:53 +0000 iwgcr http://iwgcr.org/?p=1282 This April 17, 2013 many google services have suffered a service disruption at same time. Google Mail issue was noticed at 2:58 PM UTC+2 and restored at 4:52 PM UTC+2. Google said it have affected 0.007% of the Google Mail user base. Google Group issue was noticed at 3:51 PM UTC+2 and restored at 5:15 [...]

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]]> GoogleAppslogoThis April 17, 2013 many google services have suffered a service disruption at same time.

What is shared by all theses services? Maybe the “Admin control panel / API” that suffred an outage from 2:20 PM UTC+2 to 4:59 PM UTC+2.

Date

Service

Duration

Critical Data Lost
2013-04-17 Google Apps 3 hours no

 

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]]> http://iwgcr.org/google-mail-groups-drive-documents-spreadsheets-presentations-and-api-down/feed/ 0 No iMessage or FaceTime for 5 hours http://iwgcr.org/no-imessage-or-facetime-for-5-hours/ http://iwgcr.org/no-imessage-or-facetime-for-5-hours/#comments Wed, 10 Apr 2013 08:10:53 +0000 iwgcr http://iwgcr.org/?p=1277 iMessage is an instant messenger service developed by Apple Inc. for iOS and OS X Mountain Lion.  The iMessage protocol is based  on Apple push notifications (APNS). FaceTime is a videotelephony software application and related protocol developed by Apple Inc. Both dependent of a Keep-Alive connection with the Apple servers. On April 09, 2013 9:11 PM UTC+1, Apple users were unable [...]

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]]> iMessageiMessage is an instant messenger service developed by Apple Inc. for iOS and OS X Mountain Lion.  The iMessage protocol is based  on Apple push notifications (APNS). FaceTime is a videotelephony software application and related protocol developed by Apple Inc.

Both dependent of a Keep-Alive connection with the Apple servers.

On April 09, 2013 9:11 PM UTC+1, Apple users were unable to place FaceTime calls and use iMessage until the April 10, 2013 2:20 AM UTC+1
No explanation was given by Apple about the outage.

(source)

Date

Service

Duration

Critical Data Lost
2013-04-09 Apple iMessage 5 hours no
2013-04-09 Apple FaceTime 5 hours no

 

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]]> http://iwgcr.org/no-imessage-or-facetime-for-5-hours/feed/ 0 Azure Compute Service Interruption http://iwgcr.org/azure-compute-service-interruption/ http://iwgcr.org/azure-compute-service-interruption/#comments Tue, 09 Apr 2013 13:50:02 +0000 iwgcr http://iwgcr.org/?p=1274 On April 03, 2013 the Compute service of the Windows Azure East Asia sub-region has suffred an interruption from  03:33 AM UTC to 4:16 AM UTC. No explanation was given by Microsoft about this interruption. Date Service Duration Critical Data Lost 2013-04-03 Windows Azure 1 hour no  

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]]> On April 03, 2013 the Compute service of the Windows Azure East Asia sub-region has suffred an interruption from  03:33 AM UTC to 4:16 AM UTC.

No explanation was given by Microsoft about this interruption.

Date

Service

Duration

Critical Data Lost
2013-04-03 Windows Azure 1 hour no

 

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]]> http://iwgcr.org/azure-compute-service-interruption/feed/ 0