20 Nov 2013

HostGator data center issue

Posted by iwgcr

HostGator experienced an issue on November 20th at one of its data centers. The data center issue was discovered at 11:37 am ET and HostGator isolated the affected servers and began restoring services shortly after, Joshua Martin, HostGator director of customer service said.

By 2 pm, HostGator reported that full service had been restored for the majority of its affected shared and VPS customers. At 3:10 pm ET, HostGator said most affected customers using dedicated servers were also back to normal. Customers on Twitter were still having issues around 4 pm.

Since moving away from SoftLayer data centers and its acquisition by Endurance International Group, many HostGator customers have reported downgraded services. In August, HostGator customers in Ace Data Centers’ Provo, UT facility experienced an outage due to network issues.




Critical Data Lost

2013-11-20 HostGator 4 hours 23 minutes no