12 Nov 2012

Salesforce: contention within database tier

Posted by iwgcr

On Nov 10, 2012 at 00:18 UTC, salesforce.com Technology Team has discovered a service disruption issue on the CS9 instance. The problem was caused by contention within database tier. A manual intervention had to be performed at the database tier for a resumed of normal operations at 03:34 UTC.

Salesforce said:

During this period of time, customer may have experienced intermittent errors while accessing the Salesforce application.

(Source)

Date

Service

Duration

Critical Data Lost

2012-11-10 Salesforce 3,20 hours no

 

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