23 Jul 2013

Salesforce EU0 (EMEA) : a -3 day- unexpected DNS fault

Posted by iwgcr

SalesForceFrom 18:00 on July 20, 2013  UTC to 05:16 UTC on July 22, 2013 a subset of customers on the EU0 instance have experienced brief and intermittent periods where they would receive errors while accessing the Salesforce application.

According the salesforce.com Technology Team:

The problem was isolated an unexpected fault impacting DNS resolution for a single domain within our datacenter. The DNS provider was engaged and assisted to quickly isolate and resolve the issue.

Date

Service

Duration

Critical Data Lost

2013-07-20 Salesforce 40 hours no

 

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