12 Sep 2013

Verizon mail service outage

Posted by iwgcr

On Thursday morning, September 12, 2013, Verizon experienced a service disruption that affected email accounts. Subsequently, Verizon published a post at 12:58 PM explaining that the service has been restored in terms of sending and receiving emails, however users still couldn’t reach their message folders:

“On Thursday morning, September 12, 2013, Verizon experienced a service disruption that affected your email account.  You now are able to send and receive email normally and will continue to have access to your calendar and address book. 

We are diligently working to recover any of your email folders that cannot be seen at this time. When the issue is fully resolved, email previously sent or received and any personal folders you created prior to this interruption will be available.

While Verizon is working to resolve this issue, you can view updates as new information us available on verizon.com/outage.

If you regularly use a POP email client such as Microsoft Outlook, Yahoo or Mac Mail you may not have noticed any adverse impact outside of the temporary inability earlier today to connect to your servers. 

We sincerely apologize for any inconvenience this disruption has caused.”

It was not until September 16th 2013 that Verizon solved all of the problems connected to this outage:

“Users that have accessed their email within the last 30 days have been completely restored. Engineers have been working around the clock and will continue to do so until all email folders for customers who were affected have been restored. We are making progress in the restoration, however, this may take several days before all customers have been completely restored. When the issue is fully resolved, email previously sent or received and any personal folders that customers created prior to this interruption will be available.”

Date

Service

Duration

Critical Data Lost

2013-09-12 Verizon mail service 5 days no

 

References:

http://forums.verizon.com/t5/Verizon-net-Email/September-Email-Service-Issue-Daily-Updates/td-p/623397

 

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