14 Jan 2014

Vodacom’s mobile internet services’ outage leaves Blackberry users without data services

Posted by iwgcr

Many BlackBerry users on Vodacom’s network have been left disgruntled, after an outage on Friday January 14 left them without data services for about four hours, and are demanding some form of recompense for the inconvenience suffered.

The network failure between Vodafone and BlackBerry maker Research In Motion (RIM) in Europe that caused the BlackBerry Internet Services (BIS) failure was caused by a router problem, according to Vodacom spokesperson Richard Boorman, and was resolved at around 2pm.

According to RIM, the problem reached Vodafone customers across Europe, the Middle East and Africa. The two telecoms entities worked together to resolve the problem, while social media platforms were flooded by angry BlackBerry users who were without instant messaging, e-mail and browsing services.

 

Date

Service

Duration

Critical Data Lost

2014-1-14

Blackberry Internet Services

4 hours

no

 

References:

http://www.hellkom.co.za/newsviewer/local/8752/Vodacom%20customers%20demand%20refund%20for%20BB%20outage

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