26 Jun 2012

Many companies have lost their data because of large-scale failure at FirstServer

Posted by iwgcr

First Server, a subsidiary of Yahoo! Japan, is one of the leading web hosting companies in the Japanese market who provides integrated services composed of web hosting, domain registration and SaaS.

The support website of FirstServer said:

Now state from around 30 minutes (Wed) 5:00 pm June 20, data such as WEB · e-mail is lost in some of our services, not available.

By trying to update some servers against security vulnerability they made mistakes in the update script so that it removed unexpected files and even on unexpected servers. According to their update procedure, they apply the update on both the production environment and the backup environment at the same time.

Data loss is permanent!

Date

Service

Duration

Critical Data Lost

2012-06-20 FirstServer 0,5 hours Yes

 

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One Response to “Many companies have lost their data because of large-scale failure at FirstServer”

  1. [...] disaster that I just missed took place here in Japan, a major failure at a large and prominent cloud service provider, FirstServer. While this was extremely inconvenient for the approximately 5000 customers (1/10 of the total) who [...]

     

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